Job Description

Members of the Guest Services team are responsible for welcoming guests, taking reservations and making cancellations. As a Receptionist working at the Calabogie Peaks Hotel, you will provide excellent customer service to all of our welcomed guests and help ensure their stay is enjoyable.

Primary Responsibilities

  • Take guest reservations by phone, email, or in-person at the Guest Services desk.
  • Be responsible for guest check-in and check-out.
  • Ensure that guest information is correct and recorded for our internal system.
  • Verify daily room availability and participate in maximizing hotel revenues.
  • Apply payment policies in effect.
  • Be knowledgeable of local attractions and services to be able to inform guests
  • Interact with other teams in order to assist guests in their requests.
  • Be called upon to assist other teams with a variety of tasks.

 

Qualifications:

  • Guest oriented with a sincere, helpful, caring and friendly personality
  • Able to work well with others
  • Able to take initiative within given guidelines
  • Pays precise attention to detail, order and cleanliness
  • Has exceptional energy, flexibility and professionalism
  • Enjoys offering exceptional service and meeting the needs of others
  • Has effective communication skills (verbal, listening, writing)
  • Able to adapt in a fast pace, constant changing environment within a dynamic work schedule
  • Able to handle cash with accuracy
  • Able to maintain composure and objectivity
  • Able to handle problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
  • Is flexible with their schedule, able to work long hours, shift work, evenings, weekends and holidays as business levels require

Education:

  • Experience in a hotel and/or restaurant is preferred
  • Experience handling cash an asset
  • High school diploma is an asset
  • Smart Serve Certificate is an asset

 

Compensation & Benefits:

  • Choice Hotels discounts worldwide
  • Free Resort Membership & Season Passes
  • Free chairlift passes during Fall Colours

Please send your resume to us at CAREERS@CALABOGIE.COM