Calabogie Peaks

Call for general information and reservations 1-800-669-4861

 

At Calabogie Peaks Resort we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.

 

Our Privacy Policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage and the sharing of certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information on our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.

 

 

In this policy, personal information means information about an identifiable individual. It includes or may include information such as name, address, email address or phone number, age, marital status, employment history, lifestyle or personal tastes and perhaps opinions about that individual, credit card information, financial resources, health or medical data, allergies, physical description and that is not otherwise publicly available and is not part of your work identification.

 

It also includes information on guest preference and usage, when such information is supplied to or recorded by Calabogie Peaks Resort in the course of transacting business with an individual.

 

It also includes information on physical description, such as weight, height, shoe size, health information such as allergies, injuries, product preference and usage, when such information is supplied to or recorded by Calabogie Peaks Resort in the course of ensuring safety and transacting business with an individual.

 

 

i. to establish and maintain a responsible commercial relationship with customers;

ii. for purposes identified to individuals or purposes obvious to individuals, in respect of particular collections of personal information;

iii. to meet legal and regulatory requirements

iv. to understand needs and preferences of individuals

v. to develop, enhance, market and/or provide products and services;

vi. to management and develop CPI's business and operations

vii. to allow job applicants to submit resumes or respond to job listings

 

 

 

With your consent we gather personal information from you in person, over the telephone, or by corresponding with you via mail, email or the internet. All personal information created, held or collected by Calabogie Peaks Inc., is protected under the Federal Privacy Act. This means that at any point of collection you will be asked for consent to collect your information, and you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information. Consent is the voluntary agreement with the collection, use and disclosure of personal information for defined purposes. Consent can be either express, implied or deemed, and can be provided directly by the individual or by an authorized representative. Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from an individual's action or inaction. Deemed consent is consent that is deemed to be given pursuant to applicable legislation or other regulations.

 

If you enter a contest or other promotion offered by Calabogie Peaks, your personal information will be used to administer the promotion, including the use of your name and selected other information for the purposes of contacting, announcing and promoting winners of the promotion. If a customer participates in a contest or promotion his/her personal information may be used to reach him/her about the contest or promotion, and for other promotional, marketing and business purposes. All entry forms will provide a way for participants to opt out of communications from Calabogie Peaks Inc. that are not related to awarding prizes for the contest or promotion.

 

 

Those who supply CPI with personal information may receive periodic mailings or phone calls from us with information on new products or services or upcoming special offers or events. Clients may also contact us to opt-out of such communications.

 

 

From time to time we may perform research online and offline by conducting surveys of our customers. Participation in these surveys is voluntary, and the information collected will be used for research and reporting purposes to help us better serve customers by learning more about their needs. We may contact a customer to inquire or survey about the guest experience and the prospect of future stays or the improvements needed to attract additional business from the customer. Survey responses may also be used by us to determine the effectiveness of our web sites, various types of communications, advertising campaigns, and or promotional activities.

 

In certain circumstances personal information can be collected, used or disclosed without the knowledge and consent of the individual, such as in the case of an emergency where the life, health or security of an individual is threatened. CPI may disclose personal information without knowledge or consent to a lawyer or other advisor representing CPI, to collect a debt or comply with a subpoena, warrant or other court order, or as may be otherwise required or authorized by Law.

 

 

 

 

 

 

 

 

We collect, use and disclose Personal Information only to the extent necessary to fulfill the purposes for which it was collected and as required by law.

 

Your Personal information is retained only as long as is necessary to fulfill those purposes, subject to reasonable legal limitations periods, statutory or regulatory retention requirements and legitimate business requirements.

 

 

We make efforts to ensure the accuracy of Personal Information we use to fulfill your requests and for purposes for which you have consented, and to correct and update our database as necessary for the stated purpose. In the event a customer notifies us that such Personal Information held by CPI is inaccurate or outdated, CPI where appropriate and upon notification and sufficient time for verification, will take all reasonable steps to correct any inaccuracy or update outdated information of which we are made aware. You may request access to your personal information in our possessions by writing to us at Privacy Officer, Calabogie Peaks Resort, 30 Barrett Chute Road, Box 90, Calabogie, Ontario, K0J 1H0 or by contacting us by email at privacyofficer@calabogie.com. In some circumstances we may not be able to grant you access to your personal information, for example if doing so would threaten the security of another individual.

 

 

CPI shall protect personal information by security safeguards appropriate to the sensitivity of the information.